Webhaptic Intelligence is the leading mystery shopping service provider in major cities across Africa (Lagos, Accra, Nairobi and other top 50 cities). We are well known as a mystery shopping business in Nigeria.
Whether you are new to mystery shopping or wish to refresh your existing mystery shopping programme we are here to help and guide you through the whole process. We operate throughout all market sectors. Mystery shopping helps you identify gaps in expectation and take the necessary remedial action. It will raise awareness of your procedures and improve staff conduct. As a result you will see customer service levels improve which may in turn lead to increased sales as a leading mystery shopping business Nigeria.
Our team can offer a customized mystery shopping service, tailored to your exact needs and flexible to meet all budgets.
Recognized for our highly professional yet friendly approach to business, our attention to detail is paramount. Our state of the art reporting is available helping you to keep your finger on the pulse of your business. Our experienced mystery shoppers are based in cities across Africa.
Webhaptic Intelligence genuinely care about your organization and our mystery shopping programmes are devised to help you improve your level of customer satisfaction, gain repeat custom and of course help you to increase your profits.
But it can be difficult to understand employee performance and customer experience without the right team to help you. Sure, you may be going above and beyond to achieve the very best in service, but what does your business look like from the customer’s standpoint?
That’s where Webhaptic Intelligence comes in. We stay committed to helping businesses like yours gain insights and gain a competitive advantage through Mystery Shopping.