Tag: aliyu ilias best customer experience trainer in abuja nigeria

How Voice of Customer Unearths Customer Needs

The degree to which brands met customer expectations, how customers understand brand presentations, and ultimately customers’ suggestions for product improvement. Customers remain the best adviser for a company’s product or service improvement as they express their expectations of how a product or service be packaged, presented, and tasted, customer have a variety of experiences that […]

Why Customers Compare Experience Across All Industry

Customers expect an excellent customer experience regardless of the industry they are transacting with, customer are not comparing their experience with one channel to another channel, they are comparing it to the last experience they had, more so comparing brands that are not related, such as comparing google service with Mercedes Benz, comparing service to […]

Nigeria Deserve Better Services and Good Products

There is no gain in saying all Nigerians experienced poor customer service at one time or the other, the issue can be small like waiting in a long queue or bigger such as receiving a completely different service than expected, whatever the case, negative experiences leave us deeply unsatisfied and hesitant to use the same […]

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The Roles Of Call Centre Analytics On Customer Experience

The process of interacting with customers comes with a lot of advantages if the customer data analytics is properly harnessed, in the customer service awards limited customer experience training Abuja Nigeria, the need for proper data analytics mostly takes the front burner. Customer analytics according to customer service awards limited helps to identify gaps in […]