Many Nigerian businesses struggle with inconsistent service quality, often due to inadequate staff training, poor supervision, or a lack of standardized procedures. In sectors like retail, banking, and hospitality, employees may unintentionally deliver subpar experiences—whether through slow service, lack of product knowledge, or unprofessional behaviour. Without proper monitoring, these issues go unchecked, leading to frustrated […]
Tag: shops
The Importance of Professionalism in Nigeria’s Retail Shops
In the context of Nigeria’s retail industry, professionalism remains a critical factor that influences customer experience, loyalty, and the overall success of businesses. Mystery shoppers, who are hired to evaluate various aspects of retail operations, often assess professionalism as one of the most crucial elements of their review. Here’s an insight into the stand of […]
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